Return Policy

Effective Date: 01/10/2023

At Divine Gift Store, we want our customers to be completely satisfied with their purchases. We have established this Return Policy to ensure that you have a clear understanding of our procedures and guidelines when it comes to returns. Please take a moment to review the following details and contact us if you have any questions.

1. Eligibility for Returns

1.1. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

1.2. Some items are not eligible for return due to hygiene reasons, including but not limited to: [List specific items that are non-returnable for hygiene reasons].

1.3. Custom-made, personalized, or made-to-order items may not be eligible for return unless they are defective or damaged.

2. Initiating a Return

2.1. To initiate a return, please contact our customer support team within [5] days of receiving your item. You can reach our customer support team at [contact@divinegiftstore.com].

2.2. When contacting us, please provide your order number, a description of the item you wish to return, and the reason for the return.

3. Return Authorization

3.1. Once your return request is received, we will provide you with instructions on how to proceed with the return. Please wait for our response before returning the item.

3.2. Please do not return the item to us without receiving return authorization from our customer support team.

4. Return Shipping

4.1. If the return is approved, we will provide you with the address to return the item to. You are responsible for the cost of return shipping.

4.2. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

5. Refunds or Exchanges

5.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

5.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, or an exchange will be arranged based on your preference.

5.3. Refunds may take several business days to process and reflect in your account, depending on your payment method and financial institution.

6. Damaged or Defective Items

6.1. If you receive an item that is damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund, as applicable.

7. Contact Information

If you have any questions or require further information regarding our Return Policy, please contact us at [contact@divinegiftstore.com].

Last updated: 01/10/2023